Remote Control Help - NTT East - IPA Thin Telework System HTML5 Web Client

The following operations are easy to learn once you get used to them.
While you are a beginner, you may find it helpful to copy the contents of this page into your notes or print it out and keep it near your computer for reference.

Keyboard Guide

To perform special keystrokes on a remote PC via the HTML5 client, follow the instructions below.

1. How to Press Windows Key?

  • Press Local "Left Shift + Windows" (Mac: "Left Shift + ⌘Command" ) Keys to Remote "Windows" Key.
  • Press Local "Right Ctrl + Right Alt" Keys to Remote "Windows" Key.
  • Note: You can also use Key Combination (e.g. Windows + R) by using the above key press technique.

2. How to Press Alt + Tab Keys?

  • Press Local "Left Alt + Left Shift" Keys to Remote "Alt + Tab" Keys.

3. How to Press Ctrl + Alt + Del Keys?

  • Press Local "Left Ctrl + Left Alt + End" (Mac: "Ctrl + Option + End" ) Keys to Remote "Ctrl + Alt + Del" Keys.
  • Press Local "Left Ctrl + Left Alt + Home" (Mac: "Ctrl + Option + Home" ) Keys to Remote "Ctrl + Alt + Del" Keys.
  • Press Local "Left Ctrl + Left Alt + Backspace" (Mac: "Ctrl + Option + Backspace" ) Keys to Remote "Ctrl + Alt + Del" Keys.
  • Press Local "Left Ctrl + Left Shift + Backspace" Keys to Remote "Ctrl + Alt + Del" Keys.
  • Press Local "Zenkaku/Hankaku" Key to Toggle Remote IME (Japanese Input Method). (Supported by only few Web browsers.)

4. How to Toggle IME (Japanese Input Method) ?

  • Press Local "Left Ctrl + Space" Keys to Toggle Remote IME (Japanese Input Method).
  • Press Local "Left Shift + Space" Keys to Toggle Remote IME (Japanese Input Method).
  • Press Local "Option + Space" Keys (Mac only) to Toggle Remote IME (Japanese Input Method).

  • In this case, you will need to change the hot key settings for IME operation from the Windows control panel of the remote terminal or the IME product settings screen.
    In this case, please change the hot key settings for IME operation from the Windows control panel of the remote terminal or the IME product setting screen.

Recommendations for using Chromebooks, MacBooks, small Windows PCs, etc.

If you are using Japanese Input Method (IME), you may often use the F1 to F10 function keys for conversion. The following settings are recommended for comfortable remote operation.

  • The topmost key on the keyboard may share the same function keys and special keys.
    It is recommended that you always set the topmost key to be used as a function key, such as F1 to F12.
    • How do I make sure that the topmost key on my Chromebook keyboard is always used as a function key?
    • How to use function keys on a MacBook (Generic models)
    • How to use function keys on MacBook Pro (Modern Touch Bar models)
    • Note: On some Windows laptops, the topmost key may be assigned to a special key (such as speaker volume control) by default.
      In this case, it is recommended to refer to the manual of each notebook product and set the topmost key to always be used as a function key such as F1-F12.

Full Screen Mode / Windowed Mode

When the screen is set to full screen, you can use it as if you are directly operating the target device, which is very comfortable.

  • On Windows PCs
    • In Windows, many browsers allow you to bring the screen to full screen by clicking on the address bar portion of the browser to focus on the address bar, and then pressing the "F11" key.
    • You can also go full-screen with the mouse by clicking on the "Full Screen" or "Full Screen" item in the browser menu, or the button on the window.
    • To cancel full screen, press the F11 key again.
  • On Mac PCs
    • On the Mac, many browsers allow you to bring the screen to full screen by clicking on the address bar portion of the browser to focus on the address bar, and then pressing the "⌘Command + Control + F" keys.
    • You can also go full-screen with the mouse by clicking on the "Full Screen" or "Full Screen" item in the browser menu, or the button on the window.
    • To cancel fullscreen, press the "⌘Command + Control + F" key again.
  • On Chromebook
    • Chromebook allow you to bring the screen to full screen by pressing the key (Pictograms may vary slightly.) on the Chromebook keyboard.
      (If the Chromebook's Treat Top-Row Keys as Function Keys Setting is enabled, press " + " keys instead.)
    • You can also go full-screen with the mouse by clicking on the "Full Screen" or "Full Screen" item in the browser menu, or the button on the window.
    • To cancel fullscreen, press the "" key (or " + " keys) again.
  • Resolving issues with Firefox browser when full screen
    • In Firefox, if you move the mouse cursor to the top of the screen when operating in a full-screen mode, the menu bar may appear and be resized. This is a problem on Firefox's side.
      You can disable the menu bar disturbance by enabling the option in the Firefox settings.
  • Common issues
    • When the mouse cursor is moved to the top of the screen when in full screen mode, the web browser's guidance icons (such as the full screen release button) may appear.
      This is a forced display by the web browser, and cannot be removed by this system.
    • If the "Automatic Full Screen on Remote Connection Established" option is set to ON in the connection settings, the screen will transition to full screen when you type the first character on the keyboard after connecting remotely.
      In this case, only the first full-screen release key may be the Esc key, depending on the specifications of your web browser.
    • Note: If the server terminal you are connecting to is in "System Mode", the latest Windows may automatically adjust the desktop size when it is full screen/unfull screen. However, the remote Windows logon screen will not be adjusted. Therefore, it is better to disable/full screen once after logon is completed.

How to resolve the issue of the mouse cursor appearing duplicated?

  • Disable either "Draw Local Mouse Cursors" option or "Draw Remote Mouse Cursors" option.

Using this system from a smartphone or tablet device

  • If you are using a smartphone or tablet, you may be able to use this system by connecting a Bluetooth keyboard and mouse. (This varies by OS and device type.)
  • This system is primarily intended to be used from a home PC terminal (Windows, Mac, Chromebook). We do not guarantee that the system can be used from all types and operating systems of smartphones and tablets.

Cautions

  • Keyboard operation is affected in various ways by the local HTML5 web browser, local terminal, remote terminal, and IME type. We do not guarantee that the above will work properly with all software combination patterns.
  • The F11 and F12 keys are assigned as commands to activate full screen / disable or developer mode in some local HTML5 web browsers, and may not be available for remote operation. Please contact the developer of the web browser for any restrictions caused by the web browser.
  • On some operating systems, web browsers, and terminals, mouse operations (especially wheel operations) may not be properly transmitted to the remote terminal after special keys are pressed. In this case, try closing the browser and then reconnecting.